How Law Enforcement Uses Social Media

Surface Web. Deep Web.

Dark Web.

What's the difference

and why does it matter? 

-What's Your Story? 

The Surface Web accounts for about 4% of searchable information. "Okay Google, please find Jane Doe from NY for me please." This search is a great example of someone finding surface information on an individual. Sure, you may find Jane Doe's Facebook page, or see that she has an Instagram account and you may be able to pull up images of Jane. But what about those accounts that don't look like they belong to Jane but are actually linked to her? What about those legal documents or reports that don't necessarily surface with your search?

Medical Records, Legal Documents, Scientific Reports, Multiple Social Media Profiles, Academic Information, Subscription Information, Competitor Websites, Financial Records, Government Resources and Organization-Specific Responsibilities are just a few items that we include in our social media report. This is called the Deep Web and it accounts for nearly 90% of all pertinent data.  

Anything beyond the Deep Web is considered the Dark Web. The Dark Web is only accessible through specific browsers and accounts for about 6% of individual investigations. Deep Web technologies have no involvement with the Dark Web. This can include Drug Trafficking, Private Communications, Political Protests, Illegal Information and TOR Encrypted sites. 

Our Blog 

Our Social Media Specialists are trained on multiple software platforms to search, analyze, capture and report. Many times the social network user name is not the same as the individual's name. Knowing where to look and how to cross reference social media information is critical for fitting the puzzle pieces together for each investigation. 


Through trial and error, local law enforcement agencies are now using social media as a communication tool to build public trust and catch criminals. Online, officers can ask communities to assist in investigations, relay information to the public during crises and praise themselves and others in jobs well done. In Alachua County and […]

Our Social Media Investigations supply critical information on a person of interest. Each scan that we conduct includes images, photos, online conversations and connections. We deliver the finished product to you within 48 hours in an easy and understandable report. View our services page for more information. 

Our Experts  

-Parents: Have You Heard of Finsta? 


Now that 71% of online adults are using Facebook, it is more important now more than ever that businesses set up a social media monitoring strategy. Social media sites have the ability to boost exposure and profit for a company, but they can also cause major damage as well. This is where asset protection and risk management […]

-HR & Social Media: Protected Class Guide

Our Services

Countless hours spent investigating a person of interest through Google searches is a waste of time. Only relying on keyword or hashtag monitoring means you are missing about two thirds of social media activity. Whether you are a PI, Detective, School Officer, Human Resource Administrator or Attorney of Law, eChatter can help with your social media investigative needs in half the time you spend searching. 

Social Media Monitoring Now Being Used for Brand Threats and Loss Prevention