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Social Media Investigations

What You Need to Know

As an investigator, you know that social media/online research has changed the game. There are many options out there for help with online research - how do you find the best choice for you?


Below are some tips and frequently asked questions to help you make your decision. If you have questions or would like a complimentary eChatter background check, please send us an email - we love chatting with investigators about social media background checks!

Frequently Asked Questions



1. Do your eChatter background checks only focus on social media sites?

No. The program we have designed includes a deep search of the web, which includes social sites but also pulls a variety of information, including, but not limited to: conversations on public online forums, comments made by an individual on review sites, online news articles, etc, news articles related to the individual and/or the scope of the case, and other online content.


2. I have done this myself for many years - why should I use a firm to help?


3. What does the report include?


4. What if I am working on a high profile case, or an individual with a very large digital footprint?


5.What if the individual I am searching has a very small/no digital footprint?

We realize that not everyone is active online. In fact, there are still people out there who have no digital footprint. There are others that know how to hide their footprint well, and because we can only obtain public facing content legally, this would not be uncovered in a social media background check. If this is ever the case for an individual that we are working on, you would only be charged a nominal amount to cover the cost of the research efforts.


6. How does your service differ from the competition?


7.If I choose to work with you, am I locked into a contract?

No! We know that social media background checks may only be needed from time to time. We have found that the best way to work with investigators is to offer a "we're here when you need us approach" - you only pay for the background checks you request, and you are free to contact us as you need us.


8. Is this service offered as a subscription model?